Troubleshooting SugarCRM


When testing SugarCRM on NAS, I have experienced some problems during installation and setup. Therefore, I create this post to keep notes of them and shared. Wish it could save your time.

Why I cannot run setup program?

Usually it is related to privilege conflict.

Please change the ownership of the folder and everything in it to the same user as apache. You may reference the Owner of web pages in Other Files section in the following post and run commands as below:

# chown -R wwwrun sugar
  1. Asustor ADM Configuration and Executable Files
  2. OpenSuSE Configuration and Executable Files
  3. QNAP QTS Configuration and Executable Files
  4. Synology DSM Configuration and Executable Files
  5. TurnKey Linux Configuration and Executable Files

How to Reset SugarCRM?

Search for ‘installer_locked’ in config.php and replace true by false. Then run /sugar/install.php again. You shall see the setup screen.

Reference

  1. SugarCRM
  2. apache
  3. Asustor ADM Configuration and Executable Files
  4. OpenSuSE Configuration and Executable Files
  5. QNAP QTS Configuration and Executable Files
  6. Synology DSM Configuration and Executable Files
  7. TurnKey Linux Configuration and Executable Files
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